1. Returns
If you receive a damaged, defective, or incorrect item, please contact us immediately. We will guide you through the return process. Items must be in their original condition to be eligible for return.
2. Refunds
Since payment is made via cash on delivery, refunds are processed through replacement or reshipment of the item. We do not accept returns for change of mind.
3. Reporting Issues
All issues with your order must be reported within 48 hours of delivery. Please provide clear details and, if possible, images of the damaged or incorrect item to help us process your request quickly.
4. Processing Time
Once a return is approved, replacement items will be dispatched promptly. We aim to resolve all return requests efficiently and keep you informed throughout the process.
5. Exceptions
Items that are used, damaged by the customer, or missing original packaging may not be eligible for return.
6. Modifications
Dara Wanders reserves the right to update or modify this policy at any time. Continued use of our services constitutes acceptance of any changes.
For any questions or concerns about this policy, please contact our support team at [email protected].